Privacy Policy

1. Introduction

Statikko (Pty) Ltd, registration number 2025/162664/07 ("we", "us", "our") is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 ("POPIA"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (statikko.co.za), place orders, or interact with us.

By using our site or providing information, you consent to the practices described here where consent is the basis for processing. Other legal bases for processing are outlined below.

2. Responsible Party

Statikko Pty Ltd is the responsible party for the processing of your personal information as defined in POPIA.

Contact Details:

• Email: [email protected]
• Phone: 087 152 9750
• Physical Address: Springs, 1559
• Website: https://statikko.co.za

3. Information We Collect

We collect and process the following categories of personal information:

• Personal Details: Name, email address, phone number, delivery address, billing details
• Order-Related: Payment information (processed securely via PayFast; we do not store full card details), serial numbers of products for warranty registration and claims
• Technical/Usage: IP address, browser type, device info, pages visited, cookies (for cart, preferences, analytics)
• Marketing: If you opt-in, preferences for newsletters and promotional emails

We do not collect special personal information unless required for an order. Information may come from you directly or from third parties (e.g., payment processors). Providing certain information is mandatory for order fulfillment; failure to provide it may prevent us from processing your order.

4. How We Use Your Information

• To process and fulfill orders, including delivery via Aramex or PostNet and warranty handling
• To communicate transactional updates (e.g., order confirmation, shipping notifications)
• For marketing emails and newsletters — only if you explicitly opt-in (e.g., checkbox at checkout or registration)
• To improve our site, prevent fraud, and comply with law
• Internal analytics and service improvement

5. Legal Basis for Processing

• Contract Performance: Processing orders and fulfilling contractual obligations
• Legitimate Interests: Site security, fraud prevention, and service improvement
• Consent: Marketing communications and cookies where required

We do not currently transfer data across borders. If we do in the future, we will ensure adequate safeguards are in place.

6. Sharing Your Information

We do not sell your personal information. We share data with:

• Payment Providers: PayFast for secure payment processing (see their policy: payfast.io/legal/end-user-agreement)
• Couriers: Aramex and PostNet for delivery (name, address, phone number)
• Warranty/Service Providers: Manufacturers when registering serial numbers for warranty claims
• Trusted Service Providers: Hosting and analytics providers under confidentiality agreements

We may disclose information if required by law or to protect our rights.

7. Data Security and Retention

We use reasonable technical and organisational measures (encryption, access controls) to protect your data. We retain information as follows:

• Transaction Records: 7 years (as required by tax and records legislation)
• Warranty Information: Duration of the warranty period plus 1 year
• Account Information: Until you request deletion or account closure (subject to legal obligations)
• Marketing Preferences: Until you withdraw consent

8. Cookies and Tracking

We use cookies for functionality and analytics. You can manage cookies via your browser settings or our cookie banner. Disabling certain cookies may limit site features.

9. Your Rights Under POPIA

You may:

• Access, correct, update, object to, restrict, or request deletion of your data
• Be informed of how your data is processed
• Withdraw consent where applicable

To exercise any of these rights, email [email protected]. We will respond within a reasonable time. You may also lodge complaints with the Information Regulator:

• Website: www.justice.gov.za/inforeg
• Email: [email protected]

10. Marketing Communications

You can opt-out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

11. Children's Privacy

Our site is not directed at children under 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of our site constitutes acceptance of any changes.

13. Contact Us

For any privacy-related enquiries or to exercise your rights:

• Email: [email protected]
• Phone: 087 152 9750
• Physical Address: Springs, 1559

By using our site, you consent to this policy where applicable.